You will receive your check-in instructions 2 days before your arrival via email. Check-in is done using either a digital lock or a keybox. All necessary details, including the location and access code, will be included in the instructions. These will be sent via the booking platform you used and, depending on the platform, also by email.

You may check in anytime after 15:00. Phone assistance is available until 22:00. If you check in after 22:00, this is at your own risk. Our check-in instructions have been tested over many years; however, if you are unable to check in after 22:00, we cannot take responsibility unless there is a technical issue (see next question).

Unfortunately, we do not offer private parking for our apartments. We recommend using nearby public parking garages at your own cost. Parking options and prices vary by location, and the best current options can usually be found on Google. You are also welcome to message us directly, and we will be happy to share parking garages we can recommend. Please note that in Vienna, street parking is free from Friday night until Monday morning. For the most up-to-date and exact times, please check the official city website. In Villach, parking rules are different; for details, please refer to the local parking information website.

If your apartment has a physical key and keybox, please first check that you are at the correct door. Then insert the key, turn it, and gently pull the door handle toward you at the same time. If your apartment has a digital lock, please make sure you are at the correct apartment door. • If the display shows "Unlocked", you are at the correct door. Turn the locking knob in the correct direction until the door opens. • If the door does not open, you may be turning the lock the wrong way. Turn it further in the opposite direction. Gently pulling the door toward you while turning the lock can help reduce friction. • If the display does not show "Unlocked," you may be at the wrong door, the code may be incorrect, or you may be entering a PIN provided by your booking platform (e.g. Booking.com) instead of your personal door code. Please note: after three incorrect attempts, the lock will temporarily block input. Wait 3–4 minutes before trying again.

Unfortunately, we are not able to offer early check-in for logistical reasons. Standard check-in is available from 15:00 to 22:00. However, you may store your luggage in the apartment from 13:00.

Yes, bed linen and towels are provided in all our apartments at no extra charge.

Yes, all kitchens come equipped with pots, pans, plates, cutlery, utensils, and basic cooking essentials so you can prepare meals during your stay.

Luggage storage is available from 13:00 on your arrival day. After checkout, we recommend using train station lockers or luggage storage services nearby.

Yes, free Wi-Fi is available in every apartment. The network name and password are included in your check-in instructions.

Cleaning is not included as standard during your stay, but it can be arranged upon request. Please let us know 1–2 days in advance so we can schedule it for you.

No, pets are not allowed in any of our apartments. A fine may apply if this rule is violated.

Smoking is strictly prohibited inside all apartments. A cleaning fine of €250 applies if this rule is violated. Smoking on the balcony is permitted, provided all doors and windows to the apartment are kept closed.

A link to the online check-in form is sent along with your welcome message. All guests staying in the apartment are required to complete it before arrival. This helps us prepare everything for your stay.

We are legally required to verify the identity of all guests, just like hotels do. We handle this process entirely online for your convenience and security.

Your personal data is handled securely and in compliance with GDPR by my-bookings.org. All data is encrypted and only used for the purpose of guest registration.

All of our apartments have heating. Approximately half of our apartments are also equipped with air conditioning — check your listing for details.

Yes, quiet hours are observed from 22:00 (10 PM) to 8:00 AM out of respect for neighbors and other guests.

Please notify us as soon as possible so we can assess the situation and arrange a repair. Accidents happen — we just ask for honest and timely communication.

Please take out the trash, turn off all lights and appliances, close all windows, lock the door, and return the key to the keybox if you have a physical one. Check-out time is 11:00 AM.