Here are the most asked questions and answeres

As soon as you make a reservation with us, you will receive an e-mail with a link to our online check-in. If you have booked via a portal (e.g., all messages will be sent to the e-mail address registered there as well as to the chat.


Fill out the check-in completely and upload pictures of your passports or ID cards if necessary. This serves to verify your details and person.


You will receive an e-mail with your check-in information two days prior to your arrival.

You will receive the check-in information two days prior to your arrival, provided you have completed the online check-in. Please remember to upload your passport or identity card if requested.
Also check that you have signed and sent the online registration form.


If you have booked through a travel agency, it may be that we only have the e-mail address of the travel provider and therefore all e-mails go to them.


In this case, please contact the travel agency.

You will find the number combination for your Keysafe in your check-in email. Click on the following link for video instructions:

You will find the code for the digital door lock in your check-in email. Click on the following link for video instructions:

Similar to a hotel, you simply leave the room in a tidy condition, you do not have to clean it yourself. If you have received a physical key, please put it back in the key safe and set the combination to 0000.

The country of Austria requires us to collect certain data from our guests. Your data will not be used for evaluation or profiling, it will only be used to prevent crime and will not be passed on to the government or other third parties.

We provide everything you would expect in a hotel: Towels, bed linen, etc.

We clean your apartment before your check-in and after your check-out. If you need an intermediate cleaning, this is possible for a fee. For longer stays, the in-between cleaning is of course free of charge

You are welcome to leave your suitcases in your new apartment starting at 12:00.

Please note that our team still has to clean the apartment and the room will not be available for you until 15:00.


Alternatively, you can lock your suitcases at the main train station.


Unfortunately, we do not have the facilities to store your luggage after your check-out, so we also highly recommend the main train station.

Generally not. Our cleaning staff are only on site while you are working on the apartments. If you need help, simply contact us. You can find our contact details in the menu under “CONTACT”.

Smoking is strictly prohibited in all our apartments. However, you are welcome to smoke outside.

You are welcome to sit down with friends for a few glasses of good wine.

Parties, on the other hand, are prohibited without exception.

Experience has shown that the cleaning effort increases immensely, the night’s rest is disturbed and damage is caused.

For these reasons, we have decided to ban parties. In addition, we have had to impose a fine for non-compliance.

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